When looking for a BPA training service provider, you ought to be thorough when selecting the program so as to get good grounding and skills that you’ll need to run business process management projects. This is especially important today because everyone is an “expert”. You might just end up wasting your money on half-baked training courses that will not do much to improve your business’ projects management.
The BPM training service provider you choose will depend on the areas on which you need training. Non-governmental bodies, software vendors, consultants as well as formal training institutions such as universities can all give you the information you need. Software vendors such as IBM, Oracle and TIBCO are pretty good at BPA training as they will also show you how their software works.
Professional consultants and training bodies may offer you the option of compact training, probably in a week or so or you can also opt for online training. These options are appealing to many professionals as they still have the day job responsibilities that they must fulfil.
If you want a global view of business process automation and analysis while in training, it is advisable to go with professional consultants and training bodies. Their training courses are not limited to certain technologies. Instead, these trainers labour to give learners a well-rounded approach to business process management which gives a good foundation and skills for successful projects. You also get training on how to choose between BPA and RPA.
Formal training institutions such as universities give a more intense approach to business process automation and management. While these courses are good, they might be too academic regular professional requirements. As such, before you pick any trainer, review your needs. What you want to learn will guide the trainer to engage.
In order to plan for business process automation, there is a dire need for business process analysis. This analysis is a methodology of understanding the business operations and coming up with solutions to improve efficiency. It is often a specialized task that is within business process management where analysis is done to see whether the current processes meet the intended goals.
Business process analysis identifies any detrimental elements in the operations as well as how to curb them. If the team fails in the business process analysis, a lot of resources will be wasted trying to treat issues that do not have a proper diagnosis.
There are 4 general stages through which a basic business process analysis goes. Let’s briefly look at what happens in these stages.
• Identifying the process
• Collecting information on the process
• Analyzing the process
• Developing a plan
When identifying a process, it is important that there are defined starting and finishing points of the process under analysis. Additionally, all stakeholders involved in that process are also as important. Once the process and all the elements appertaining to it are identified, more information such as goals of the analysis and scope of improvement are collected.
Armed with the information collected, the team can then come up with an analysis plan such as all the processes affecting that which is under analysis, flow charts as well as measures of effectiveness among other elements. The team then refines the analysis and restructures some of the elements of the process until they get a workflow that will be fast and efficient. At this stage, the team can recommend changes, introduce requirements as well as suggest resources that will help make the process efficient.
Here are some general pointers when it comes to the most common techniques used in business process analysis.
• Gap analysis identifies the missing information about the process under analysis
• A value-added analysis seeks to know whether each activity in the process adds value or not and how to get rid of those tasks that do not add value
• Root cause analysis identifies the core reasons why problems occur and how they can be solved
• Observation reveals how an optimized process works and whether or not it produces the desired results
• Experience examination involves collecting opinions from experienced staff on the efficiency of the process
Each of these steps is pretty important in business process analysis. Information collected through these techniques must therefore be accurate and timely.
Business process analysis uses a range of tools and methods to view processes from different angles so as to accurately measure performance. It is extremely important that the data collected is accurate as the business process automation software will use the collected data to see what is working and come up with recommendations. If the data is wrong, the recommendations will not improve business process efficiency. You can use SPARK in data collection to ensure accuracy.
Once the analysis is completed and a test is run and accepted, employee training can be done. With clear documentation of the processes, the employees now have a better understanding of the role they play and how to do it well. As such, all the inefficiencies as well as obstacles in the processes that previously caused delays are eliminated. With that, business process automation can now be implemented.
Project managers tasked with implementing the recommended business process automation usually divide the task into 4 main phases.
• Maintenance and support
Once the business process analysis is done, the implementation begins by setting up the technology to be used and customizing it. This ensures that all the necessary add-ons are put in place and all the necessary process documentation is done. This is the part that involves end-user training and education as well as testing and retesting for feasibility.
API integration is essential, and thus it is performed to see how the new system engages existing programs. Data integration is of utmost importance, followed by enterprise service bus implementation. Once implementation is done, the final check is done to fish out any flaws in the process. Continuous monitoring, update, refresher courses and technical support are also important in the long term efficiency of the automated business processes.
There are several benefits that come with business process automation. Here are some of the benefits you will get once you automate some or all of your business processes.
• Processes do not need as much time and effort from employees hence decreased workload
• Work cycles shorten and response rates increases
• There will be lower cases of human error
• The management can easily and effectively track work cycles and document results
• Business auditing is easier and more efficient
• There is higher service consistency and quality leading to increased customer satisfaction and loyalty
The truth is that process automation lifts off the workload from employees and places it on the automation software. Thus, the employees are not pressured to produce high-quality results even when exhausted. If the employees are now able to concentrate on tasks that are not exhaustingly repetitive, they are more productive and happier in their positions. Happy employees treat customers well. Therefore, high-quality customer service leads to increased customer satisfaction. Minimal human errors breed delighted customers whose loyalty increases. Overall, business automation grows the business.
There isn’t any miracle software that will do all the work for you as you sit still and relax. However, there are several software options for each process you would like to automate. For example, the software you use to automate marketing tasks is not the same one that will be used to automate production. As such, considering your budget and available resources, you might need to research thoroughly on the software that will suit the process you want to automate. Here are a few use case examples for you to sample.
• Operations management automation can be quite a task. One small mistake or miscommunication can roll up to be one huge error. Options such as Business Process Management Software can be installed to keep track of all the tiny details of the operations. For starters, this system automates workflows so that when one employee is done with their part, the system prompts the next person in line that they have a new task they need to attend to. This makes it easy to identify bottlenecks and delays.
• Task management automation ensures that each employee involved in the process is aware of their tasks as well as how to handle them. Task management software is simply a dashboard where employees work on. This software reduces the incidents of miscommunication or lack of communication as all the requirements of the tasks and the relevant stakeholders are clearly stipulated.
• Customer support automation involves automating digital platforms as well. Customer support software allows employees to automate responses, especially when dealing with a large number of customers who have the same issue. Additionally, it helps to automate other communications such as changes in services or upcoming offers.
Robotic process automation is increasingly gaining popularity among organizations today. RPA is a small part of the larger business process automation, and it deals with automating parts of a business process. It is used to streamline tasks as well as reduce costs. For example, RPA software can introduce a chatbot that can field inquiries as well as provide actionable feedback.
In addition to automating simple tasks within a process, software robots can be used to automate tedious tasks. Additionally, these robots can be used to deal with explosion of data. There are countless businesses that have implemented robotics automation in their business processes. Some of these pioneers of RPA include solution and data architects, business intelligence developers as well as system administrators and integrators.
There are countless training programs and rpa business analyst certification options that are geared towards helping IT stakeholders to speed up their existing RPA practices and tools for enterprise automation. Most of these training programs are available online, and may or may not cost a small fortune depending on who the trainer is. Here are a few of the top online RPA trainers today.
• UiPath Academy
• RPA Academy
• Udemy UiPath Course
• Multisoft Virtual Academy
• Edureka RPA training course with UiPath
• MindMajix RPA training course
UiPath is one of the most popular software options when it comes to RPA. The best thing is that the UiPath Academy offers training on its own software as well as the automation process. The training also teaches learners how to take full advantage of everything that the software offers.
Most of these training courses are online and self-paced or take a month under the supervision of trainers. Some of these training centres offer on-site boot camps and are suited to fit the needs of the learner. Whether you have just started to learn about robotic process automation or you are a senior developer, there is a suitable course for you in these online programs.
The RPA business analyst is tasked with the responsibility of identifying, designing and implementing any technology that is needed to automate the business processes of the organization in question. Here are some quick insights into the roles and responsibilities of the RPA analyst.
• Business process analysis to come up with automation opportunities as well as recommend RPA strategy
• The analyst defines the RPA value proposition as well as engineers the processes that improve business process automation potential
• The RPA analyst must develop a detailed process description, both as-is and to-be (process description document and solution design document respectively)
• The analyst is responsible for conducting RPA assessments as well as developing architecture and solution proposal that focuses on scalable and extensible solutions
• The analyst is also responsible for continuous RPA stakeholder updates, system updates as well as project management
The analyst should also work closely with other business teams in identifying business requirements, formulating plans and budgets as well as managing full cycle implementations. S/he should also be responsible for identifying opportunities for profitability and usability of information architecture. Leading training workshops on client education, developing and managing vendor relations as well as assisting in oversight are also important elements of the responsibilities.
Automating processes improves operational performance in the business. According to studies conducted, employees who have high workloads tend to give low quality work output. Since tedious business processes keep the company going, automation relieves the workers, which in turn boosts their productivity. High productivity, happy, loyal customers and growing business are all benefits of appropriate business process automation.